The Service Design course is a comprehensive one-day program that equips participants with the skills and knowledge necessary to design innovative, user-centered services. Through a blend of theory, practical exercises, and case studies, this course covers the essential aspects of service design, from understanding customer needs and behaviors through empathy and personas to prototyping and launching viable service solutions. Participants will learn to apply design thinking methodologies to real-world service design challenges, fostering innovation within their organizations.